Spring Exclusive: Escape to London Prize Wheel

Spin the wheel for your chance to win a weekend escape to London, plus a range of additional rewards.

You could be entered into a prize draw to enjoy the capital in style, complete with a £200 Virgin Experience Days voucher to spend on unforgettable London adventures.

For your chance to win;

Navigate to ‘Promotions’ on your account to access the wheel.

Go Click ‘Spin’ to activate the wheel.

Once your reward is revealed, click ‘Claim’ to collect

The reward should appear in your account immediately. If it doesn’t, please refresh the page. It may take up to 10 minutes to show.

Promotion is available daily from 17.04.2025/12:00 until 21.04.2025/23:59. One spin per player, per day, to be issued throughout the promotional period. Rewards will expire 24 hours from issuance.

My Promotions

Spring Exclusive: Escape to London Prize Wheel – Terms & Conditions

The “Spring Exclusive: Escape to London Prize Wheel” is offered to you by kwiff Limited (“kwiff”, “we” or “us”). By participating in the Promotion, participants agree to be bound by these terms and conditions, which apply in conjunction with the kwiff Terms and Conditions and Betting Rules.

General Terms:

A.1 The Promotion operates as ‘Spin the wheel for a chance to win a weekend escape to London + £200 Virgin voucher in London experiences’ for selected customers.

A.2 The Promotion runs daily from 17.04.2025/12:00 until 21.04.2025/23:59.

A.3 The Promotion is only valid for eligible customers residing in the UK or Republic of Ireland, aged 18 or over.

A.4 Players must have a verified account to qualify for the Promotion. The account must be active. If your account was previously closed and reopened, access to the wheel will only be available from noon the following day.

A.5 The promotion is available to selected customers only.

A.6 Players with product restrictions cannot use the rewards.

A.7 To spin the wheel, players must log in at kwiff.com and access it from the ‘Promotions’ section of their account between 17.04.2025/12:00 and 21.04.2025/23:59.

A.8 Once you spin the wheel, it will reveal whether you have won a prize, been entered into a draw to win a weekend escape to London + £200 Virgin voucher, or lost. You must click the ‘claim’ button to activate rewards when issued.

A.9 A win is not guaranteed.

A.10 If your spin wins, you will receive a random reward or be entered into a prize draw to win a weekend escape to London + £200 Virgin voucher for London experiences.

A.11 The available rewards include but are not limited to: Free spins, free bets, cash prizes, and entry into a prize draw to win a weekend escape to London + £200 Virgin voucher for London experiences.

A.12 Accounts must be active, and customers must log in to claim a bonus.

A.13 Each eligible player can redeem this promotion once per day throughout the promotional period.

A.14 If you have been excluded from offers via email, you will not qualify for this promotion.

A.15 It may take up to 10 minutes for a reward to appear on the player’s account.

A.16 Once issued, rewards are valid for 24 hours.

A.17 We reserve the right to withdraw or amend this promotion at any time, without prior notice, in the event of unforeseen circumstances.

A.18 In the event of a technical failure by us or the Network, or any occurrence that prevents us from crediting the promotional reward within the expected timeframe, we will aim to credit the reward as soon as the issue is resolved.

Prize Draw:

B.1 This prize draw is open to selected players who landed on the prize draw segment of the Spring Wheel between 17.04.2025/12:00 until 21.04.2025/23:59.

B.2 Each qualifying player will receive one entry into the prize draw, regardless of how many times they landed on the prize draw segment.

B.3 The prize draw will take place on 22.04.2025, and the winner will be contacted via email by 23.04.25.

B.4 There are three (3) packages available in the prize draw to be won. The value is £741 per package.

The winner will receive:

£541 in a 2-night stay for two at a 4-star hotel in London, from 23.05.25 until 25.05.2025.
£200 in Virgin Experience voucher, which can be used towards a wide range of experiences, dining, and activities.

B.5 Travel, transfers, spending money, and any other expenses are not included in the prize.

B.6 The hotel stay and voucher cannot be altered or exchanged for cash or credit.

B.7 If the winner does not confirm acceptance of the prize by the stated deadline in the notification email, we reserve the right to select an alternative winner.

B.8 In the event that the specified hotel is unavailable, a similar alternative of equal value may be provided.

B.9 The prize is non-transferable and may only be redeemed by the selected winner.

B.10 Our general promotional terms and conditions apply.

Free Spins:

C.1 Free Spins will be awarded on one of the following slots: Eggs Bonanza, White Rabbit, or Lucky Easter.

C.2 The maximum reward available per participant is 25 Free Spins. Free Spins must be claimed and used within 24 hours of crediting.

C.3 The value of each spin is specified in the reward pop-up.

Non-Wager Free Bets:

D.1 Log in to your account.

D.2 Follow the instructions to use the free bet in the eligible market:

Available on selected markets specified in the Free Bet gold bar, minimum ticket odds specified in the Free Bet Gold bar (follow the free bet conditions, in the gold bar, on the sports page to place the Free Bet).

D.3 The free bet icon will only appear on selections that meet the criteria.

D.4 The whole specified free bet amount must be used in the free bet ticket.

D.5 Free bet tickets cannot be combined with other free bets or cash stakes.

D.6 There is no turnover requirement on winnings from free bets. Winnings from free bets can be withdrawn without restrictions.

D.7 Free Bet stakes are not included in returns. For example, a £10 bet placed at odds of 3.00 would give a return of £30 (£20 winnings plus £10 stake), but a £10 Free Bet placed at odds of 3.00 would give a net return of £20 (the £10 Free Bet stake is not returned).

D.8 Free Bets must be used within 24 hours after issuance.

Bet on Sports and get a Free Bet:

E.1 Specific terms and conditions for the ‘Bet on Sports get a Free Bet’ reward will be detailed in the pop-up message displayed to the player upon winning a reward on the wheel.

Cash Rewards:

F.1 Cash rewards will be automatically added to the player’s account balance.

F.2 Players must log in to their accounts to claim the reward.

F.3 Any cash won can be withdrawn without restriction.

General Terms & Conditions

B.1 In the event of any dispute regarding these promotional terms and conditions; the administration, conduct or results of the Promotion; and/or any other matters relating to the Promotion, the decision of kwiff shall be final, if you disagree with said decision or have any complaints, you can reach out to us through our Customer Service team or alternatively, we are also affiliated with the Alternative Dispute Resolution entity eCogra. Refer to the Complaints procedure for more information on complaints and disputes.

B.2 Failure to comply with these promotional terms and conditions may result in your disqualification from the Promotion and/or account closure.

B.3 Duplicate accounts will not qualify for this Promotion. Kwiff may determine at its sole discretion whether it believes different entries or accounts are connected to the same person, using whatever methods it deems appropriate.

B.4 All withdrawals are subject to audit by kwiff. We reserve the right to reclaim any bonus and/or cash reward and/or any winnings, and/or close an account, in a situation of obvious abuse or fraud.

B.5 The Promotion is limited to one entry per person, meaning we monitor one per family, household address, email address, IP address, telephone number, same payment account number (e.g. debit card), and shared computer (e.g. public library or workplace).

B.6 We reserve the right to withhold or cancel payments and any winnings generated where:

Participants, whether individually or acting in a group, are found to be in breach of these terms and conditions;
A customer is found to have multiple accounts;
A customer is self-excluded on any accounts they hold with kwiff;
Kwiff, at its sole discretion has reason to believe that the Promotion has been abused, manipulated, or that irregular (e.g influence betting, syndicate betting, etc.), fraudulent, collusive or illegal activity has occurred. (See item J.6.2 of our T&C’s for further information on abuse of promotions and bonuses).

B.7 In the event of any breach of these terms and conditions or a participant being ineligible to participate in the Promotion, kwiff reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to account closures; disqualifications from the promotion; reclamation of bonuses, cash rewards, winnings or prizes granted; refusing all future promotions; withholding associated winnings; and/or voiding associated stakes.

B.8 Events may occur that result in kwiff extending, refusing, reclaiming, cancelling, terminating, modifying or suspending the Promotion, these terms and conditions and/or the awarding of prize(s), bonuses or cash rewards at any point and for any reason. These may be due to a third party’s illegal activity, technical difficulties and/or any other reasons beyond the control of kwiff and accordingly the entrant agrees that kwiff shall have no liability as a result thereof. Free bets once voided will have no stake returned. Where existing participants are affected, they shall be informed in advance and can opt-out with only their eligible redeemable cash balance being available.”

B.9 Kwiff disclaims any liability for inaccurate information or payouts, whether caused by the website, users of the Platform, equipment used in the Promotion, or by human or technical errors related to the Promotion. Kwiff does not accept responsibility for network, computer, hardware or software failure of any kind, which may affect the sending, receipt or processing of your entry or qualification for the Promotion. Kwiff will not be responsible for any postponement or cancellation of the Promotion to the extent such occurs for reasons beyond kwiff’s reasonable control.

B.10 Kwiff may at any point before, during or after the Promotion, ask for verification documents such as passport or ID to verify your identity, age and residency to fulfil ongoing regulatory obligations and limit fraud. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes or rewards that have been allocated or awarded to you, without compensation.

B.11 Employees of kwiff (or their families or households), or any group company of kwiff, companies associated with kwiff and all affiliates of such companies, are not eligible to participate in the Promotion. Kwiff reserves the right to verify the eligibility of all participants.

B.12 kwiff reserves the right to suspend, cancel or amend the promotion where it becomes necessary to do so as a result of an exceptional event or any circumstances beyond our control. Customers who qualified prior to any change will be honoured with the reward or where not possible, with a reward of equal value or greater.

B.13 The promoter of this Promotion in UK and Ireland is kwiff Limited, registered in Malta under the number C77623 and having its registered office at Triq Il-Wied Ta’ L-Msida, Msida, MSD9023, Malta. For players not in the UK or Ireland the service is operated by Worldwide Gaming Limited, a company registered in Isle of Man with registration number 017900V having its registered office at Second Floor, 18-20 North Quay, Douglas, Isle of Man.

B.14 Kwiff Terms And Conditions and Betting Rules apply. In the event of any conflict or inconsistency between these promotion terms and conditions and the kwiff Terms of Conditions and/or Betting Rules, they shall prevail in the following order: (a) Terms of Conditions, (b) Betting Rules, (c) these promotion terms and conditions.